Frequently asked questions

At Leo Chiu Physiotherapy, we strive to make the payment process as seamless as possible for our clients. We accept various forms of payment, including cash, major credit cards, debit cards, and electronic bank transfers. Payment is typically required at the time of service. For your convenience, we also offer the option to pay online when you book your appointment through our website. This ensures that you can focus on your treatment and recovery without worrying about financial transactions during your visit. If you have health insurance that covers physiotherapy, we can provide you with a detailed receipt that you can submit to your insurance provider for reimbursement or bill the provider directly, depending on the provider.

Initial assessments are 45 minutes to enable us to take a full and thorough history and carry out a clinical examination. This will guide us to making a clinical diagnosis, discuss a management plan and prescribe an appropriate rehabilitation, strength & conditioning programme. Follow up appointments will can be either 30 or 45 minutes. This will depend primarily on what is clinically relevant and required. It will also depend on what your Health Insurance Provider covers.

We recommend bringing comfortable and appropriate items of clothing. For example clothes that will be comfortable to exercise in. It should also enable our clinicians to assess the body area whilst maintaining dignity eg shorts for lower body and sports bra for spinal and upper body issues. Trainers are advised but also bring relevant footwear for the clinician to assess (it could be related to the issues you're having!).

There is free parking both on the driveway or off road. If you're coming with a relative or friend, they can wander around Bricket Wood Village, which has a Post Office, Cafe, convenience store, butchers and barbers!

At Leo Chiu Physiotherapy, we understand that sometimes unexpected events occur that may require you to cancel or reschedule your appointment. To ensure we can offer the best possible service to all our clients, we have implemented the following cancellation policy: - Cancellations must be made at least 24 hours in advance of your scheduled appointment time. - If an appointment is cancelled with less than 24 hours notice, or if you do not show up for your appointment, a cancellation fee may be applied. - This policy helps us accommodate other clients who may be waiting for an appointment and ensures that our therapists' time is used effectively. We strive to offer flexible scheduling to meet the needs of all our clients and appreciate your understanding and cooperation with our cancellation policy. If you need to cancel or reschedule, please contact us as soon as possible through our online booking system or by calling our clinic directly.